Can’t connect to servers

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  • Post category:Support

Encountering the frustrating “Can’t Connect to Server” message can be quite a hassle. Don’t worry, this guide is here to walk you through step-by-step solutions that will get you back on track in no time.

  1. Check Your Internet Connection: Let’s start with the basics. Make sure your regular internet connection is functioning properly. Often, connection issues arise from something blocking your access to our servers. Before you dive into troubleshooting, verify that your internet works without the VPN.

    Quick test your internet speed here: https://www.speedtest.net

  2. Pick a Closer Server: VPN speed largely depends on how far the server is from your location. If the server is far away, your connection might suffer from bandwidth loss due to longer data travel time. To mitigate this, go for the fastest or closest server available.

  3. Update Your App: We’re always enhancing our software to make it more reliable and efficient. If you’re not on the latest version, you might encounter stability issues. If possible, let your VPN software update automatically for seamless performance improvements.

  4. Change Connection Mode: Sometimes, VPN protocols struggle to maintain a strong connection. If you’re using the Auto mode (usually recommended), consider switching to TCP / UDP. However, for the smoothest experience, we suggest sticking to the Automatic mode.

    Learn how to change the mode here:

    On Android or iOS

  1. Consider a Different ISP: Internet Service Providers (ISPs) can thwart VPN connections through various means, like blocking certain ports or IP addresses. If your VPN still can’t connect, your ISP might be the culprit. To overcome this, switch to a different server or even a new ISP.

Remember, while these steps are designed to be user-friendly, specific situations might need extra attention. In case of persistent issues, don’t hesitate to seek further assistance.